Service Delivery Update
To ensure we could deliver timely advice and the promised Steps service, we closed our books to new clients early in 2025 but offered a wait list for those willing to wait. As of October 2025, we are contacting these clients and will work through the list in the coming months.
For those not yet on the wait list, there is still an opportunity to be added, so please read the details below.
If you need more urgent help, we have a trusted network of advisers that we can refer you to, with no referral fee or benefit to us - we just believe in the value of (good) financial advice and wish to help as many people as we can.
Below is our waiting list procedure, based on our trusted Advice Process:
Effective as of October 2025:
For new clients enquiring from 1 October, the estimated wait time for an initial Goals Meeting (Step 1) is approximately 6–8 months.
If you are comfortable to wait for an appointment, please let us know that you wish to be added to the wait list, and what your advice needs are. There might be cancellations, so we will be in touch sooner if we can.
When spots become available, we will be in touch to organise your first meeting (which will be booked within 1 month) and we will begin by contacting the top person on the waiting list, and so on until our meetings are filled again.
Click the WAIT LIST button below.
What can you expect once you have a Goals Meeting booked (Step 1)?
During the initial appointment we are upfront about our advice process, cost and timeline for providing the advice. After this meeting, we provide you with a Terms of Engagement, outlining our fixed dollar fee for a financial plan.
This is usually between $6,000 - $9,000 +GST depending on what your goals are and the complexity of our advice.
Once you agree to proceed, Research Phase usually takes between 1 and 4 months (Step 2 and 3), then the Advice Phase can begin (Step 4) and lastly, Implementation (Step 5).
Strong communication is important to us at Steps, so we will ensure you are updated about all timelines.
If you want advice sooner, we have developed a strong network of advisers, who are ready to meet. These are all self-employed advisers and business owners, who are highly skilled and part of our network, and we have already received positive feedback from other clients after meeting with them. We do not accept or pay referral fees, so do not get anything by referring you to them.
You can either contact them directly using the details provided below, or through us if you prefer.
To help you learn more and choose the best fit for your needs, allow us to introduce you to:
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Mazi Wealth (Holistic advice with similar values and process to Steps)
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Lush Wealth (Helping women going through separation / divorce, and then rebuilding)
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Business Risk Solutions (Insurance & Estate Planning Specialist)
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We Plan Financial (Aged Care Specialist & Centrelink advice)